FAQ’s

When will I receive my order?

All orders placed before 3pm are dispatched the same working day, any orders placed after this time will be dispatched on the following working day. For all delivery information please see our Delivery section.

How much does delivery cost?

Standard Delivery on UK orders under £50 will be charged at £3.95, this is a tracked only service with Hermes. Next Day Delivery on UK orders under £90 will be charged at £5.99, this is a tracked and signed for service with DPD which has many additional benefits. See More – Delivery

How do I track my order?

If you follow one of these links to the correct courier website and enter your consignment number it will show you your tracking information

DPD – http://www.dpd.co.uk/index.jsp

HERMES – https://www.myhermes.co.uk/tracking-results.html&

ROYAL MAIL – https://www.royalmail.com/track-your-item#/

DHL – https://www.logistics.dhl/gb-en/home/tracking.html

Can I return an item if I'm not satisfied with the quality or if I no longer need it?

Yes – as detailed in our returns section, as long as items are in perfect condition and kept in their original packaging, we will accept returns within 14 working days of ordering. See more – Returns

I've had contacted you but not had a reply?

Please allow up to 48 hours for a reply, we will get back to you as soon as we can but you may be contacting us in a very busy period so please be patient.

I live outside the UK, can I still order?

Of course! Delivery to countries outside the UK are charged at between £9.99 and £15.99, this is with either DPD, DHL or Royal Mail on an International Tracked and/or Signed service. If your are unsure please contact us via customercare@nimes.co.uk – be sure to include your full name, contact email, quantity of goods and full address so we can provide you with an accurate quote for delivery.

What size jeans do you currently offer?

Nimes Jeans are available in 28, 30, 32, 34  and 36 inch waist measurements in 28, 30 and 32 inch inside leg. The jeans are labelled accordingly e.g. 32R is a 32″ waist and ‘R’ stands for regular which is a 30″ inside leg.

Do I need to size down in your jeans?

Our jeans are made true to size, so we would advise ordering your normal waist size.

How can I stay up to date with the latest news, offers and styles Nîmes has to offer?

In the bottom right hand corner of every page you will see ‘Newsletter’. Enter your email address and you will be signed up to receive an email every time we have something new to share. In addition to this, you can also follow us on Twitter, Facebook and Instagram!